This Policy was last revised on [20 October 2020]
Your Privacy
We value your privacy and we are committed to treating the information you provide to us in confidence. Your rights to privacy are also protected by the Australian Privacy Principles in force under the Privacy Act 1988 (Cth) (the Act).
This Policy does not create any rights or obligations that you can legally enforce against us beyond the rights and obligations provided under the Act.
If you would like further information on this Policy, if you have any concerns over the protection of the information you have given to us or that we have collected from others, or if you would like to gain access to your personal information or correct or update your personal information, please contact our Privacy Officer:
The Privacy Officer
The Ambassador Card
Phone: 1300 724 477
Email: ambassador@ambassadorcard.com.au
Personal Information
Under the Act, personal information is defined to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
Collecting Personal Information
We will collect personal information by lawful and fair means and not in an unreasonably intrusive way. Information may be collected from you, from third parties (e.g. third-party service providers whom provide us services or whom engage with us on your behalf), or from publicly available sources of information or public records.
Consent
By using our services and the Website, you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. Please note that we reserve our right to amend, remove or vary this policy from time to time without notice. Changes and clarifications will take effect immediately upon their posting on the Website. Therefore, you should review these pages regularly to take notice of any changes we may have made to this policy.
Information We Collect
In order for us to provide you with the access to the program, your email address and member ID have been set up in the program. We may also collect the following type of personal information from you:
- contact information including your name, email address, facsimile number, telephone numbers, residential or business address(es) and other details;
- identification information including your name, date of birth, current or previous residential or business address(es), and driver's licence number;
- information provided when you send an email or other communication to us;
- information provided when logging onto our websites, mobile applications, or other services;
- information recorded by our server which is sent by your browser or device when it connects to our server. The information provided may include your Internet Protocol (IP) address, cookies, and your browser and device type and language; and
- any other information you provide us.
We also collect payment details, including credit card information, when you
- Pay for an order
- Request a refund
We may use software tools to measure and collect information such as session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Communication
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to gain clarification on an order, to update on the status of an order, to resolve a dispute, to collect fees or monies owed, to ask for your opinions through surveys or questionnaires, to notify you of the result of a competition, to send updates about our company, or to communicate as necessary to provide you with our services. For these purposes we may contact you via email, telephone, text messages, and/or mail.
Disclosure of your personal information
We may disclose your personal information to our subsidiaries and other companies related to or associated with us for the purposes described above. We may also disclose any personal information we receive (as we deem necessary in our sole discretion) to comply with any applicable law, regulation, legal process or governmental request. Persons accessing your personal information may include our own and our contractor's affiliates (e.g. employees, agents, consultants, insurers, other advisers etc.), our subsidiaries, advertisers, our partners (who offer services, promotions and products from time to time) and affiliated companies. Some of these people may be located in countries outside Australia.
Security of personal information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, the open nature of the Internet is such that information exchanged via the Internet may be accessed and used by people other than those for whom the data is intended. Any personal information is therefore sent via the Internet or email at your own risk. You should also be aware that no system is completely secure against attack by malicious actors. You should contact us immediately if you believe that there has been unauthorised access or disclosure with respect to any personal information that we hold about you.